Terms of Service

Effective Date: April 10, 2026  |  Last Updated: April 10, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website pizza-pequods.rest and all associated services, content, features, and functionality offered by Pequod's Pizza (collectively, the "Services").

By visiting the Site, creating an account, placing an order online or by telephone, subscribing to any promotional communications, or otherwise interacting with any digital or physical service provided by Pequod's Pizza, you expressly acknowledge and agree to these Terms. Your continued use of the Site after any modifications to these Terms constitutes your binding acceptance of the revised Terms.

These Terms apply to all visitors, users, registered account holders, and customers, whether transacting online, over the phone, or in person at any Pequod's Pizza location. If you are using the Site or Services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use our Services. By using the Site, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time.

2. Company Information

The Services are operated by:

3. Description of Services

Pequod's Pizza provides restaurant and food service products and experiences, including but not limited to:

• Online Ordering: Customers may browse our menu and place food orders for delivery, carryout, or dine-in through the Site.
• Menu and Pricing Information: We publish current menu items, descriptions, and pricing on the Site, subject to availability and change without prior notice.
• Promotional Offers and Coupons: We may, at our discretion, offer promotional discounts, limited-time offers, coupon codes, loyalty rewards, and special deals through the Site or other communication channels.
• Account Registration: Users may create a personal account to manage orders, save preferences, track loyalty points, and receive personalized offers.
• Customer Support: We provide support services via email, telephone, and in-person at our locations to assist with orders, complaints, and general inquiries.
• Catering Services: We may offer catering packages and group ordering options for events and large gatherings, subject to separate terms and availability.
• Third-Party Delivery Platforms: Our food may also be available through third-party delivery services. Orders placed through third-party platforms are subject to the terms and conditions of those respective platforms, and Pequod's Pizza shall not be responsible for issues arising from third-party platform usage.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice or liability to you. We do not guarantee that the Site or any portion of it will be available at all times or without interruption.

4. User Obligations and Prohibited Activities

4.1 General User Obligations

By using the Site and Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Promptly notify us of any unauthorized use of your account or any other security breach by contacting us at [email protected].
• Comply with all applicable local, state, and federal laws, regulations, and ordinances in connection with your use of the Site and Services.
• Treat all Company staff, delivery personnel, and other users with respect and refrain from abusive, threatening, or harassing conduct.
• Use the Site and Services only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

• Using the Site for any fraudulent, deceptive, unlawful, or unauthorized purpose.
• Placing false, fraudulent, or duplicate orders with no genuine intent to pay or receive food.
• Attempting to access, tamper with, or disrupt any part of the Site's servers, databases, or related infrastructure.
• Using any automated tool, script, bot, spider, crawler, scraper, or other automated means to access, collect data from, or interact with the Site without our express prior written consent.
• Uploading, transmitting, or distributing any malware, virus, worm, Trojan horse, or other malicious code through the Site.
• Attempting to gain unauthorized access to any user account, restricted area of the Site, or any third-party system connected to the Site.
• Engaging in any conduct that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site's content or Services without our express written permission.
• Submitting false, misleading, or defamatory reviews, ratings, or feedback about Pequod's Pizza or its employees.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Collecting or harvesting any personally identifiable information from the Site without authorization.
• Using the Site in any manner that violates any applicable federal, state, or local law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Electronic Communications Privacy Act, or the CAN-SPAM Act.
• Circumventing or attempting to circumvent any geographic restrictions, pricing controls, or access limitations implemented by the Company.
• Engaging in chargebacks or payment disputes in bad faith or without a legitimate basis.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these prohibitions, including reporting such conduct to law enforcement authorities.

5. Intellectual Property Rights

The Site and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade names, and the overall look and feel of the Site (collectively, "Intellectual Property") — are owned by or licensed to Pequod's Pizza and are protected by United States and international intellectual property laws, including the Copyright Act of 1976 (17 U.S.C. § 101 et seq.), trademark laws, and applicable trade secret protections.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with the Services. This license does not include any right to:

• Modify, adapt, translate, or create derivative works based on the Site or its content.
• Reproduce, republish, distribute, transmit, display, sell, license, or exploit any content from the Site.
• Use any data mining, robots, or similar data gathering tools.
• Remove any copyright, trademark, or other proprietary notices from the Site's content.

The Pequod's Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pequod's Pizza or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

If you believe that any content on the Site infringes upon your copyright, please contact us at [email protected] with a written notice that complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

6. Online Ordering and Payment Terms

6.1 Ordering Process

When you place an order through the Site, you are making an offer to purchase food and beverages subject to these Terms and any additional terms presented at checkout. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only when you receive a confirmation email or notification from us.

Menu item availability may vary by location and time. We reserve the right to modify, discontinue, or substitute any menu item without prior notice. In the event that a menu item you ordered is unavailable, we will notify you and offer a suitable alternative or a full refund for that item.

6.2 Pricing

All prices listed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, service charges, or gratuities unless expressly stated. The applicable tax rate will be calculated based on your delivery or pickup location in accordance with applicable state and local tax laws.

We strive to ensure that all pricing information on the Site is accurate; however, errors may occasionally occur. If we discover a pricing error after you have placed an order, we will notify you and offer you the option to confirm your order at the correct price or cancel it for a full refund.

6.3 Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for all purchases made through your account.

All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full credit card number on our servers.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you receive an incorrect or unsatisfactory order, please contact us immediately at [email protected] or by telephone. We will review your complaint and, at our discretion, offer a replacement, store credit, or refund. Cancellations may only be accepted if the order has not yet entered the preparation stage.

7. Delivery Terms

Delivery availability and fees vary by location and time. Estimated delivery times provided on the Site are approximations only and are not guaranteed. Delays may occur due to high order volume, traffic, weather conditions, or other factors beyond our control. Pequod's Pizza shall not be liable for any delay in delivery.

You are responsible for ensuring that the delivery address you provide is accurate and accessible. If a delivery is unsuccessful due to an incorrect address, inaccessible location, or failure to be present at the time of delivery, we may not be able to offer a refund. Delivery drivers reserve the right to decline delivery in situations that pose a safety risk.

8. Allergen and Nutritional Information Disclaimer

Nutritional information displayed on the Site is provided for informational purposes only and may vary based on preparation methods, portion sizes, ingredient substitutions, and seasonal changes. We recommend consulting a healthcare professional for specific dietary advice.

9. Third-Party Links and Services

The Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pequod's Pizza, including social media platforms, third-party delivery services, and payment processors. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the terms and privacy policies of any third-party website you visit. Your interactions with third-party websites are solely between you and those third parties, and Pequod's Pizza shall not be liable for any loss or damage arising from such interactions.

10. Disclaimer of Warranties

We do not warrant that:

• The Site will be available, uninterrupted, timely, secure, or error-free at all times.
• The results obtained from the use of the Site will be accurate or reliable.
• Any errors or defects in the Site will be corrected.
• The Site is free of viruses or other harmful components.
• Any food product will meet your specific expectations, taste preferences, or dietary requirements.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety. In such cases, the disclaimers apply to the fullest extent permitted by applicable law.

11. Limitation of Liability

In no event shall Pequod's Pizza's total cumulative liability to you for all claims arising out of or related to these Terms or the Services exceed the greater of: (a) the total amount you paid to Pequod's Pizza in the six (6) months immediately preceding the claim giving rise to liability, or (b) one hundred United States Dollars ($100.00 USD).

The limitations of liability set forth in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between you and Pequod's Pizza. These limitations shall apply regardless of the legal theory underlying any claim, whether in contract, tort (including negligence), strict liability, or any other theory.

Some states, including New Jersey and Massachusetts, do not allow certain limitations of liability for consumers. If you reside in such a state, some of the above limitations may not apply to you to the extent prohibited by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Site or Services in a manner not authorized by these Terms.
• Your violation of any applicable law, regulation, or third-party rights, including intellectual property rights or privacy rights.
• Any false, inaccurate, or misleading information you provide to us.
• Any dispute or issue between you and a third party arising from your use of the Services.
• Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Pequod's Pizza's primary place of business is located, without regard to any conflict of law provisions.

To the extent that any dispute is not subject to mandatory arbitration as set forth in Section 14 below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the applicable jurisdiction, and you waive any objection to the laying of venue in such courts.

Our Services are designed for use within the United States. We make no representation that the Site or Services are appropriate or available for use in other locations. Those who choose to access the Site from outside the United States do so on their own initiative and are responsible for compliance with applicable local laws.

These Terms are subject to federal consumer protection laws including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and, where applicable to California residents, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Where applicable, California residents may also have additional rights under the California Consumers Legal Remedies Act (CLRA) and California's Unfair Competition Law (UCL).

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Pequod's Pizza at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve the dispute within thirty (30) calendar days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, and except as otherwise provided herein, you and Pequod's Pizza agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will be conducted in English, and the arbitrator's decision shall be final and binding.

The arbitrator shall have the authority to award any relief that a court could award, but the arbitrator's decision and award shall be limited to individual relief only. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute through arbitration. Nothing in this Section shall prevent either party from pursuing claims in small claims court for disputes within the jurisdictional limits of such court.

15. Account Registration and Termination

15.1 Account Registration

To access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete registration information and to keep your account information up to date. You are solely responsible for all activities that occur under your account. You may not share your account credentials with any third party.

15.2 Termination by You

You may deactivate your account and discontinue use of the Services at any time by contacting us at [email protected]. Termination of your account does not affect any obligations that arose prior to termination, including outstanding payment obligations.

15.3 Termination by Us

We reserve the right to suspend or terminate your account, or restrict your access to any portion of the Site or Services, at any time and without prior notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable law.
• Fraudulent, abusive, or harmful behavior.
• Requests from law enforcement or government authorities.
• Discontinuation or material modification of the Services.
• Technical or security issues or problems.
• Extended periods of account inactivity.

Upon termination, your right to use the Site and Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property provisions, warranties, indemnification, limitation of liability, and dispute resolution.

16. Changes to These Terms

We reserve the right to revise, update, or modify these Terms of Service at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may also provide additional notice, such as by sending an email to the address associated with your account or by displaying a prominent notice on the Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the modified Terms, you must stop using the Site and Services.

17. Promotional Offers and Loyalty Programs

From time to time, Pequod's Pizza may offer promotional discounts, coupon codes, loyalty rewards, or special offers. All promotional offers are subject to the specific terms and conditions presented with each offer, which are incorporated by reference into these Terms. Unless otherwise specified:

• Promotional offers are non-transferable, have no cash value, and may not be combined with other offers.
• We reserve the right to modify, suspend, or discontinue any promotional program at any time without notice.
• Misuse or fraudulent redemption of promotional codes may result in order cancellation and account suspension.
• Loyalty points or credits have no cash value and may expire in accordance with the terms of the loyalty program.

18. Privacy Policy

Your privacy is important to us. Our collection, use, storage, and disclosure of personal information in connection with the Site and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the data practices described in our Privacy Policy.

To the extent applicable, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as the FTC Act's requirements regarding unfair or deceptive acts or practices. For questions regarding your privacy rights, please contact us at [email protected].

19. Electronic Communications

By using the Site or providing us with your email address or phone number, you consent to receiving electronic communications from us, including order confirmations, receipts, customer service messages, promotional emails, and other communications related to the Services. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of promotional emails, you may do so by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even after opting out of marketing communications, you may still receive transactional emails related to your orders and account.

20. Force Majeure

Pequod's Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms arising out of or caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or regulations, labor strikes, power failures, internet disruptions, supply chain disruptions, fire, flood, civil unrest, or war (each, a "Force Majeure Event").

In the event of a Force Majeure Event, we will notify you as soon as reasonably practicable and will make reasonable efforts to resume normal operations as quickly as possible. During a Force Majeure Event, we may suspend or cancel orders with a full refund and shall have no liability for any resulting loss, damage, or inconvenience.

21. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction, or by an arbitrator, to be unlawful, void, invalid, or unenforceable for any reason, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect. The parties agree that the court or arbitrator shall give effect to their intentions as reflected in the provision to the extent possible.

22. Waiver

No waiver by Pequod's Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Pequod's Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Pequod's Pizza on the Site, constitute the entire agreement between you and Pequod's Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and negotiations, whether written or oral, with respect to such subject matter.

No oral or written information or advice given by Pequod's Pizza, its employees, or agents shall create a warranty or in any way increase the scope of Pequod's Pizza's obligations under these Terms.

24. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Pequod's Pizza may freely assign or transfer these Terms or any of its rights or obligations hereunder without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

25. Headings

The section headings used in these Terms are for convenience of reference only and shall not affect the interpretation or construction of these Terms.

26. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please contact us using the information below. We aim to respond to all inquiries within five (5) business days.

These Terms of Service were last updated on April 10, 2026. © 2026 Pequod's Pizza. All rights reserved.